Job description
A Warranty Administrator at an Audi dealership acts as bridge between Audi India and the dealership & uses all the resources at his perusal to attain maximum customer satisfaction for the warranty cases.
Primary
Responsibilities:
A) Warranty claims & coordination
Ensure that all warranty claims are sent on time, online with reference number recorded, reconciled and reported to management on time.
Ensure that the correct PDI process documentation exists. Updation of vehicle’s service booklet is compulsory.
Ensure to go through SAGA2 procedures and ELSAPRO for the correct claiming procedures.
Ensure that all DISS reports for all customers are raised and are all available prior to submitting warranty claims.
Ensure that the carport data is updated and sent to Audi NSC before the 5th of every month.
Ensure that all failed parts are labelled correctly with details (repair order number, Damage number, Manufacturer’s code, date of Repair and defect found).
Ensure that all failed parts are stored in the designated warranty area which is safe and secure.
Ensure that all parts requested back are returned to Audi India in proper packaging and labelling.
Ensure that high level of co-ordination is maintained between technicians, parts person, workshop supervisor and accounts staff
Ensure that all warranty / campaign related information are communicated to workshop staff either in short training sessions or written format. Document training sessions as per HSO in dealer training standards.
2) Additional
Responsibilities
As and when assigned by the management
3) Measures (Reports)
Warranty cost accounting
Maintaining Audi standards for Warranty
Warranty rejection rate / Warranty audit of NSC
Car port data report
Warranty Job card / Invoice internal audit results
DISS report submissions
“Service Online” data