Training Manager

Audi Training Manager organizes and manages the various training programmes within the organization. He/She ensures that the staff gains and develops the skill needed to carry out the jobs effectively.

Primary

Responsibilities:

Training Needs Identification

Collaborate with the managers/supervisors after every PMS review to identify improvement areas for different individuals

Analyze the CSS & PSF scores on each question for each customer and identify the employees who require specific trainings in order to improve overall CSS and PSF scores

Collaborate with Audi India to identify people for mandatory training requests

Collaborate with HR to identify training needs of new joiners so as to help them in their onboarding process

Training Planning

Collaborate with Audi India to generate ATO Login Id for all employees

Create the internal training calendar both at individual as well as department level.

Plan and develop trainings and staff development programs that can be organized through different methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops

Training Execution

Ensure that all employees nominated for trainings are attending the trainings as per the scheduled timelines

Ensure all necessary support is provided as per dealership policies to the employees when travelling for trainings

Ensure all internal trainings are conducted as per the calendar

Develop materials for internal trainings & get it executed through the appropriate faculty (Dealership Heads/ Department heads/external faculty)

Training Performance Monitoring

Documentation of all training measures for all employees.

Track the performance of each employees on every training assessment

Compare and prepare reports on each employee’s performance before & after trainings

Closely monitor the training metrics for the dealership and ensure that all steps are taken to keep it above the threshold value so as to not affect the dealership bonuses of RSS & RSAS

2) Additional

Responsibilities

As and when assigned by the management

3) Measures (Reports)

Training Percentage – Sales

Training Percentage – Aftersales

Number of Internal trainings conducted

Feedback score (on a scale of 5) of the participants