Special Tools Incharge

The Audi Special Tools Incharge acts as a key contributor to help dealer achieve and maintain the highest level of service standards in conformance to Audi norms.

Repair & Service

Analyze the job orders and technical requirements to identify what special tools and diagnostic equipment have been agreed or are needed.

In case the tooling specification is not clear, seek clarification from the Service Advisor or Workshop Manager.

Inspect the general condition of the special tools returned and make note of any additional damages or repair required.

Provide written details on completed tool maintenance logs, ensuring hours and materials used for maintenance are accurately and appropriately recorded.

Ensure all warranty and exchange Special Tools/Parts are properly labelled and returned to the Warranty/Parts office.

Perform tool maintenance and calibration work as directed, within manufacturer's timescales and in accordance with established and documented procedures In ELSAPRO.

Ensure that tool-specific maintenance and calibration schedules from ELSAPRO are produced, worked through, and signed when completed.

Ensure that job card / tool log card is signed after completion of repair or calibration work.

Determine which parts and secondary tools will be required for a given repair or service of workshop machinery.

Inform the Service Advisor and the Workshop Manager if a specialized tool or replacement part needs to be ordered.

Ensure that any unused tool/part is returned to the special tools department or parts department immediately.

Test diagnostic equipment and provide calibration/diagnostic reports to the service advisor / workshop manager.

If further tooling work or calibration is required, inform Workshop Manager and follow the necessary steps.

Observe, recognize and report on special tool and component serviceability.

Ensure that DISS reports for tool failures or technical equipment defects are filled in as and when required.

Compliance to Guidelines

Ensure compliance of special tools and workshop equipment with industry safety standards when returned to technicians and that any faults noted have been reported on the tool log card.

Maintain the condition and inventory of special tools provided by the company at all times.

Ensure that only calibrated tools and equipment are used for workshop repairs or servicing.

Report any defects found on special tools or major workshop equipment to the workshop manager immediately.

Ensure that all special tools and equipment and technical literature are returned in clean and working condition to their original location.

Ensure compliance to all dealer policies & practices and cleanliness standards are maintained within the special tools room.

Ensure that the requirement of special tools for any complex repair job is conveyed clearly to the Workshop Manager.

Customer Satisfaction

Safeguard and protect the diagnostic tools and equipment specialized for customer's vehicles while being utilized, ensuring protective measures are observed.

Ensure the workshop precision kits and equipment components are neatly put back in their original storage cases after use.