Job description
Primary
Responsibilities:
Driving SFDC Adoption
Coordinate with relevant stakeholders to ensure timely capture and update of required lead details in SFDC (Walk-in, telephonic, online, events)
Submit the booking amount paid by the customer and update the same on SFDC with VIN number allocation
Confirm availability of required vehicle type against allocated VIN number
Update the new vehicle expected arrival time and delivery date agreed with the customer on SFDC
Generate and share Performa Invoice and Final Invoice and update the same on SFDC
Manage the booking cancellation process as required at the system level
Facilitate the process of collection of payments and documents for finance on a case to case basis
Sales & Delivery Support
Take all possible actions and coordinate with relevant teams at the dealership and Audi India to ensure timely allocation and delivery of the car against the VIN number allocation
Ensure timely dispatch of stock billing request to Audi India, and track delivery status of in-transit vehicles
Synthesize data from SFDC and other sources to create daily, weekly and monthly reports for the purpose of sales team review
Trigger and coordinate PDI with the Service team and ensure preparation and completion of all necessary documentation for new vehicle handover to the customer
Manage all required formalities for insurance and registration of demo cars and courtesy cars
Measures (Reports):
% Number Of Sales Consultants registered on SFDC
Warranty/EW Punching TAT post Metal Out
SFAI Scores
% of TD/Courtesy cars with insurance
Database Management
Quality and accuracy of reports
No of delay in deliveries because of PDIs