Job description
Primary
Responsibilities
Lead Generation
Work with marketing and sales activities to generate and execute corporate sales leads
Develop, build, and manage a client base of corporate accounts
Courtesy follow-up corporate calls to create interest in new products and arrange business meetings
Collate the information of corporate profiles, EPCG, SPIFF in given territory and ensure it is updated on regular basis
Participate in trade shows, conferences, and community events to help promote the corporate program to identify Key customer and fix Appointments and Product Demonstrations
Vehicle Sales
Understand customers' diverse, specific business needs and apply product knowledge to meet those needs
Make sure that the customers receive a warm welcome and handled professionally as per the Audi India standards
Appoint more meetings to discuss and clarify more on customer needs by asking various questions on requirements, previous experiences
Ensure quality of service by developing a thorough and detailed knowledge of technical specifications and other features of Audi products
Prepare product presentation highlighting the key Audi features and benefits as compared to competitors
Perform vehicle demonstration and test drives to create a unique product experience, making customers feel the need to buy an Audi
Build a strong customer trust by offering right product from Audi portfolio meeting all the customer needs
Check for Finance requirements, Trade-in opportunities, accessories, EW, Service Package, other VAS requirements from the customer
Explanation and confirmation of sales contract, record details, payments properly and make sure that the customer has a Audi brand experience through the sales process, right from first contact to final vehicle delivery
Ensure achievement of monthly corporate sales targets set in line with dealership sales appendix
Drive sales for the dealers by selling profitably and maximizing value added services sales
Additional Business Generation
Identifying opportunities for further sales and new areas for development through detailed research of the specific industry or market
Marketing and promoting a portfolio of products by designing sales pitch and through attending industry events
Studying the existing customers( Historical data) and identifying an opportunity for new business generation
Process Adherence
Plan and manage all system level reporting and documentation requirement as per automotive regulations
Ensure adherence to the scheduled corporate meetings
Ensure Lead Management module owner ship of SFDC
Ensure adherence to process and achievement of CSS and LRS scores
Update and maintain the IPAD with latest information on Products, Pricing and Customer Schemes
Customer Satisfaction
Own the customer satisfaction scores for the sales process through CSS
Ensure presence and owner ship of the customer vehicle sales and delivery process
Conduct corporate visit if required to drive high customer satisfaction
Coordinate effectively with relevant teams and stake holders to ensure smooth execution of required processes such as Test Drives, Billing and payments, Loan approvals, RTO registrations, trade-in evaluations, and final vehicle handover
Relationship management with existing customers
Investigate and troubleshoot customer complaints after delivery
Manage relationship with the existing corporates post sales cycle to drive additional leads from referrals
Continuous maintenance of customer relationship by regular contacts to customers, invitation of customers to events, offer of assistance
Measures (Reports):
New Cars Overall Corporate Target Achievement
New Car Model-wise/Variant wise Corporate Target Achievement
Visit Plan Adherence
Accessories per new car
Qualified Lead(QL) to Corporate Conversion Ratio
Test Drive(TD) Ratio
Sales Process Adherence
Post Sales Feedback(PSF) Score
Customer Satisfaction Score (CSS)
No. of Customer Complaints escalation