Job description
Primary
Responsibilities:
Retail Finance:
Coordinate with the Sales team to constantly understand customer requirements for Retail Finance
Ensure implementation of appropriate measures to meet the Financier penetration targets (VWFS and other ) and maximize benefits from finance sales
Understand the customer perspective to define targeted customer offers across different segments and manage training of the sales team on the same
Collaborate with marketing team for effective rollout of finance and insurance offers and provide support to the marketing team for creating common platforms with financiers and Insurance firms
Provide support to the direct sales team to:
Explain the documents and procedure required for loan approval to the customer with estimated loan approval lead time
Log in the vehicle finance cases with the required documents
Track the status of vehicle finance and update the same to the customer
Receive confirmation of full payment (or DO) from the vehicle financer / customer
Insurance:
Coordinate with the sales team and the insurance service provider to close documentation for all cases of vehicle insurance
Trigger the vehicle registration and insurance process
Take appropriate measures to ensure achievement of in house Insurance penetration targets set by the dealership
Relationship management
Manage relationship with key financiers, bankers and Insurance firms in the region
Negotiate the best possible offers and rates for customers and margins for the dealers
Measures (Reports):
Finance measures
VWFS Penetration as % of New Car
Total Finance Penetration as % of New Car
Finance Income Per Car
Insurance measures
In-house Insurance Penetration as % of New Car
Total Insurance Penetration as % of New Car
Insurance Income Per Car
Performa Invoice (PI) Ratio
Delivery Order (DO) Approval to Finance disbursal TAT
Case Login to Document Completion TAT
% Finance Rejection
Team Attrition