Job description
Primary
Responsibilities
Maintain Showroom Ambience
All the signage including the showroom name to be clear from outside
Ensure all showroom display vehicles are displayed in a proper lay-out (as recommended by Audi India)
Ensure cleanliness of display vehicles by maintaining the showroom vehicle checklist
Ensure cleanliness of all test drive vehicles by maintaining the test drive vehicle cleaning checklist
Ensure that there is sufficient walking space and no obstacles blocking the way in the showroom
Other merchandise (stereos, seat covers etc.) were displayed in an attractive manner
Host desk to be clean (free of clutter, pens, paper, tags, clips etc.)
Checking and, if required, refilling brochure boxes
Checking, arranging and, if required, refilling accessory items
Ensure that the customer parking bays are strictly utilized for customers vehicle parking and ensure that at any given point at least one parking bay is available for customers
Train Support staff
Train the guard on how to receive the customer
If customer is driving, guard to rush to driver seat to assist in parking the vehicle
If customer is not driving, the guard should open the door for customer
If it is raining, the customer should be assisted with an umbrella to enter the showroom without getting wet
Train the Guard to salute the customer & open the showroom gates for him
Train the pantry staff to offer the menu card to the customer to choose the beverages/items of his choice from the Menu
Reception of Customer
Receptionist to be available at the reception and approach the customer immediately after he enters the reception(within 30sec)
Greet the customer for coming to the dealership and introduce yourself
Guide the customer to the customer lounge and make him comfortable
Proactively offer refreshments to all walk-in customers
Capture the basic requirement and introduce the sales consultant to the customer
Maintain Records
Maintain test drive log book to monitor and control proper usability of test drive vehicles
Act as one point contact for information related to test drive vehicle availability
Record walk-in prospects information in showroom log-book and share the same with sales manager daily
Receive all mails/couriers on behalf of the dealerships & ensure all outbound couriers/mails are sent on time
Receive inbound Calls
Answer the telephone before the fifth ring
Take the basis requirements and Inform the caller of next procedure
Connect call rapidly within 20 sec and inform the person responsible with the name of the caller and reason for the call
Additional
Responsibilities
As and when assigned by the management