Quality Manager

The Audi Quality Manager acts as a key contributor to help the dealership achieve and maintain the highest level of service, operating and quality standards in conformance to Audi norms.

Quality Standard Maintenance

Act as the owner of all service quality practices

Facilitate regular meetings with the Service Manager and Parts & Service employees to discuss and improve the quality standards and working processes

Carry out new vehicle PDIs, post service test drives and regular Q-checks to document any failures in compliance with Audi Operating Standards & work procedures

Infrastructure & Equipment Maintenance

With the Special Tools Incharge, ensure optimal condition of all technical equipment, tools and other aids in the Service and Parts department

Complete, analyze and maintenance of Repeat repair and Q-check reports

Conduct daily, weekly and monthly quality related reporting requirements

Customer Satisfaction

Implement measures and programmes to achieve customer retention & improve services by dealing with repeat repairs cases

Skill Development

Identify quality related training requirements for service staff