Master Technician

The Audi Master Technician must ensure that the dealership's workshop adheres to customer satisfaction standards set by Audi India sector by conducting excellent diagnostic and repair work.

Primary

Responsibilities

Repair & Service

Audi Master Technician must ensure that complaints are clearly and reliably diagnosed and rectified in the networking, distributed functions and communication systems

Conduct discussions with customers to provide advice or diagnostic assistance on technical problems.

Support the Audi service advisors, job schedulers and technicians in solving difficult technical problems

Analyze the job orders to identify what work has been agreed. In case the job order is not clear, seek clarification from the Service Advisor

Inspect the general condition of the vehicle and make note of any additional damages or repair required

Provide written details on completed Job orders, ensuring hours and materials used are accurately and appropriately recorded

Ensure all warranty and exchange Parts are properly labelled and returned to the Warranty/Parts office

Perform repair work as directed, within manufacturer’s timescales and in accordance with established and documented procedures in ELSAPRO

Ensure that vehicle specific maintenance schedules from ELSAPRO is produced and worked through and signed when completed

Ensure that job card is signed after completion of work

Determine which parts and tools will be required for a given repair or service

Inform the Service Advisor and the Parts Manager & workshop Manager if a part needs to be ordered

Ensure that any unused part/s is/are returned to parts department immediately

Test vehicles and provide diagnostic reports to the service advisor / Workshop manager

If further work is required inform service Advisor and follow the necessary steps for making sure the customer is contacted

Observe, recognize and report on vehicle and component serviceability

Ensure that DISS reports are filled in as and when required.

Customer Satisfaction

Ensure rapid, needs-based solving of technical problems.

Avoid repeat repairs and breakdowns through systematic diagnosis and job processing.

Assistance & Capability Development

Trains the technicians as and when required in order to improve their skill to solve issues

Supports the workshop manager with internal training.

Participates in expert training and current technical courses, thus keeping his/her technical qualifications up to date

An Audi service technician in the dealership will take part in all special service training offered by the supplier. He/She is also responsible for disseminating the content taught on the course to the other technicians.

Additional

Responsibilities

As and when assigned by the management

Measures(Reports)

DISS ticket

Campaign alerts

Quality control test program check results

Special tools, Workshop tools & Equipment’s audit.

Repeat service visits

Technician Efficiency & Productivity

SCP Audit

LiS Test