Job description
Customer Satisfaction & Quality of Repairs
Set, monitor and taking corrective measures for the following targets:
Perform road test with service advisors and or with customers as and when required (Pre & Post).
Ensuring proper quality of jobs conducted in the vehicle while taking test drives.
Assuring proper jobs to be delivered to the customers. Ensure to fix it right first time.
Ensuring proper quality of cleanliness of the car.
Co-ordination with washing department for delivery i.e. keeping the vehicles ready.
Always ensure that entire service facility including work area, bays, tools and equipments are neatly maintained and periodically inspected.
Make sure that quality repairs have been performed on customer’s vehicle within the time frame given by Audi.
Monitor repeat repairs and record it properly. Take corrective action to avoid repeat repairs.
Coordinate with insurance company & surveyors to get approval on accidental cars.
Personnel Manager
To assist the technicians as and when required.
Distribute repair orders to technicians according to their skills.
Maintain proper records of vehicles which are received for accident jobs.
Assess the operational and road safety of the vehicles in a safe and professional manner with due regard to speed limits, road law, other road users and pedestrians in the course of carrying out the final test drives.
He/she passes on his/her knowledge and experience to the technical workshop employees.
Monitoring cleanliness of entire Bodyshop.
On completion of job cards, hand it over to Bodyshop advisor for invoicing.
Ensure all health and safety, environmental and recycling policies are adhered to, focusing on customer needs and building upon the professional reputation of the retail facility.
Safeguard and protect the customers’ vehicle and its contents while being repaired or serviced, ensuring seat covers, floor mats and steering cover is used in every vehicle during service and repair
Measures (Reports)
DISS ticket
Campaign alerts
Quality control test program check results
Special tools, Workshop tools & Equipments audit.
Repeat service visits.
Detailed report of Bodyshop with complete status.
Pending vehicle report every evening.
D) Additional Duties and
Responsibilities
As and when assigned by the management.