IT Coordinator

The IT Coordinator acts as a key contributor to help the dealer achieve and maintain the highest level of technical operations and systems reliability in conformance to corporate norms.

IT Support & Service

Analyze IT support requests and helpdesk tickets to identify what technical work has been agreed upon.

In case the IT request is not clear, seek clarification from the user or department head.

Inspect the general condition of hardware (PCs, printers, network devices) and make note of any additional damages or repair required.

Provide written details on completed IT support tickets, ensuring time and materials used are accurately recorded.

Ensure all warranty and exchange IT components are properly labelled and returned to the designated vendor or IT storage.

Perform hardware and software troubleshooting as directed, within established timescales and in accordance with documented IT procedures.

Ensure that routine IT maintenance schedules (e.g., server backups, software updates) are produced, worked through, and signed off when completed.

Ensure that IT service logs are updated after completion of work.

Determine which parts and software tools will be required for a given repair or service task.

Inform the IT Manager if a replacement part, peripheral, or software license needs to be ordered.

Ensure that any unused IT equipment is returned to the secure IT inventory immediately.

Test computer systems, networks, and software, providing diagnostic reports to the IT Manager.

If further technical work is required, inform the user and follow the necessary steps for making sure they are updated on the progress.

Observe, recognize and report on IT infrastructure and network serviceability.

Compliance to Guidelines

Ensure compliance of IT systems with industry cybersecurity and data protection standards when returning a device to a user.

Maintain the condition and accurate inventory of IT hardware, mobile devices, and software licenses provided by the company at all times.

Ensure that only authorized software and approved networking equipment are used for repairs or installations.

Report any defects found on servers, network switches, or major IT infrastructure to the IT Manager immediately.

Ensure that all technical manuals, software media, and special IT tools are returned in clean and working condition to their secure location.

Ensure compliance to all dealer IT policies, data security protocols, and cleanliness standards within the server room.

Customer Satisfaction

Safeguard and protect the user’s data, computer, and its contents while being repaired or serviced, ensuring data privacy protocols are followed strictly.

Ensure the user's workstation is left clean, organized, and fully functional after an IT service intervention.