Job description
Customer Satisfaction & Quality of Repairs
Carry out the final vehicle inspection and conduct test drives as required and document any failures identified in the repair process.
Carry out under-body inspection of vehicle at the time of Final Inspection as per Audi Service Core Processes guidelines.
Ensure repair has been performed in full compliance of the Audi operating standards and work practices.
Update the final log post inspection and plan corrective action in case of failed repair in coordination with the Workshop Manager.
Check that the Service Interval is reset correctly for the customer
Conduct the final test drive with the customer before vehicle handover post repair.
Provide suggestions to workshop manager to further improve repair quality standards in dealership
Cleanliness
Ensure that the service facilities are well-maintained, up-to-date, clean and tidy.
Ensure all technical equipment, tools, equipment and other aids at the service department are in good condition and in working order.
Measures (Reports)
Final Inspection report and analysis on failures.
Top 10 failure report vs top contributor productive staff analysis.
Support and recommend trainings for productive staff
Additional
Responsibilities
As and when required and informed by direct management