Job description
The Audi Diagnostic Technician acts as a key contributor to help dealer achieve and maintain the highest level of service standards in conformance to Audi norms.
Repair & Service
Analyze the job orders to identify what work has been agreed. In case the job order is not clear, seek clarification from the Service Advisor
Inspect the general condition of the vehicle and make note of any additional damages or repair required
Provide written details on completed Job orders, ensuring hours and materials used are accurately and appropriately recorded
Ensure all warranty and exchange Parts are properly labelled and returned to the Warranty/Parts office
Perform repair work as directed, within manufacturer’s timescales and in accordance with established and documented procedures In ELSAPRO
Ensure that vehicle specific maintenance schedules from ELSAPRO is produced and worked through and signed when completed.
Ensure that job card is signed after completion of work.
Determine which parts and tools will be required for a given repair or service
Inform the Service Advisor and the Workshop Manager if a part needs to be ordered
Ensure that any unused part/s is returned to parts department immediately.
Test vehicles and provide diagnostic reports to the service advisor / workshop manager
If further work is required inform service Advisor and follow the necessary steps for making sure the customer is contacted
Observe, recognize and report on vehicle and component serviceability
Ensure that DISS reports are filled in as and when required.
Compliance to Guidelines
Ensure compliance of vehicles with industry safety standards when returned to customer and that any faults noted have been reported on the job card
Maintain the condition and inventory of tools provided by the company at all time. Ensure that only calibrated tools and equipment are used for repairs or servicing
Report any defects found on tools or major equipment to the workshop manager.
Ensure that all special tools and equipment and technical literature is returned in clean and working condition to their original location
Ensure compliance to all dealer policies & practices and cleanliness standards are maintained
Ensure that the requirement of special tools for the job is conveyed to the Workshop Manager
Customer Satisfaction
Safeguard and protect the customer’s vehicle and its contents while being repaired or serviced, ensuring seat covers, mats and steering cover is used in every vehicle during service and repair
Ensure the customer’s old parts are neatly put back in the car