Delivery Manager

The Delivery Manager at an Audi dealership has the responsibility to ensure customer delight and create a wow moment for the customer during new vehicle delivery process.

Primary

Responsibilities:

Preparation for Vehicle Handover Ceremony

Coordinate with the Sales Consultant/Sales Manager/GM sales to get information about the delivery schedule and any specific customer requests

Ensure all communications related to delivery of car are sent/conveyed to the customer in advance as per standard Audi India format

Ensure all required preparations necessary for a delightful vehicle handover ceremony such as PDI of vehicle, ordering of gifts or goodies etc. are completed well before scheduled time of delivery

Ensure all necessary preparations on car such as decoration etc. are completed before the arrival of the customer

Ensure all personnel required at the time of delivery are informed about the new vehicle delivery schedule in advance

Vehicle Delivery

Ensure appropriate welcome of the customers at the dealership and contribute to the overall customer experience

Capture and highlight customer complaints or any open issues and ensure appropriate resolution and escalation on the same

Ensure introduction of the after-sales partner to the customer during delivery and offer customers membership to the Audi Club

Ensure timely delivery of the vehicle and a delightful vehicle handover ceremony for the customer

Ensure a complete explanation of vehicle technical features and controls at the time of vehicle handover at the dealership or at a convenient location and time as per customer request

Ensure congratulatory emails and key vehicle information (warranty, service plans and 24x7 RSA) are shared with the customers

Additional

Responsibilities

As and when assigned by the management

Measures (Reports):

Sales Process Audit scores on Vehicle Handover/Delivery Process