Business Analyst

Business Analyst at an Audi dealership acts as a key resource who identifies the opportunities within the dealership to generate more revenue, reduce cost & implement best in class processes at the dealership across all departments.

Primary

Responsibilities

Data Analysis

Analyze historical data and identify the key trends across all departments

Analyze Metis Data and identify opportunities across KPIs for delivering best in class performance

Prepare Cost Benefit analysis reports wherever necessary to help the dealership take the right decision

Make effective use Trend Analysis to predict future outcomes in terms of consumption pattern etc. that helps to effectively manage inventory & vehicle stock

Analyze the CSS & PSF score to drive decision making towards customer delight

Perform Impact analysis of attrition & manpower training on the productivity at the dealership/individual level

Analyze the PMS score of all the employees to drive decisions and help improve the overall performance at dealership and achieve targets

Perform spend optimization analysis to help the dealership get the maximum benefit with minimum spends

Evaluate campaign ROI & marketing spend to drive the effectiveness of the marketing strategies of the dealerships

Perform pipeline analysis and suggest necessary action to improve key ratios for the sales team

Initiate Process Optimization initiatives to reduce TAT for key processes

Conduct internal audits on LRS, CSS & PSF scores etc. to improve on the customer delight

Create effective report formats to drive data based decision making at the dealership

Strategy & Planning

Support the dealership heads with proper information to conduct department wise planning & forecasting

Support the dealership heads to effectively conduct target setting exercise both at the department and individual level

Support in defining the dealership marketing strategy and marketing plan to strengthen the Audi brand and support sales target achievement

Additional

Responsibilities

As and when assigned by the management